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    Significant cost savings

    Increased revenues

    Drives increased revenues

    Improves customer experience

    Improves customer experience

    Ensures compliance

    Ensures compliance

    QA 100% of calls

    QA 100% of calls

    About Callbi Speech Analytics from Pivotal Data

    Callbi is a cloud-based software-as-a-service speech analytics solution for contact centres.
    Callbi speech analytics software is recorder agnostic and requires no integration with existing platforms.

    Callbi is a low-cost, highly effective speech analytics solution to enable organisations to maximise revenue, improve efficiencies and
    effectiveness, to reduce costs and to mitigate business risks.

    About Callbi Speech Analytics from Pivotal Data

    Callbi is a cloud-based software-as-a-service speech analytics solution for contact centres.
    Callbi is recorder agnostic and requires no integration with existing platforms.

    Callbi is a low-cost, highly effective solution to enable organisations to maximise revenue, improve efficiencies and
    effectiveness, to reduce costs and to mitigate business risks.

    Solution overview

    South African developed
    South African developed

    Secure, cloud-based speech analytics solution for contact centres

    Speech-to-text

    Proprietary speech to text technology

    Developed over more than 15 years and focussed on South African languages and accents

    Monitors and analyses
    Monitors and analyses 100% of contact centre calls

    Ensures compliance, sales, service or collections effectiveness
    Optimises customer experience
    Provides valuable operational insights and business intelligence

    Rest APIs
    Rest APIs for integration

    With other applications such as Excel, PowerBI and web applications.

    Speech Analytics Pricing

    Priced so that business’ of all sizes can afford & deploy speech analytics in their contact centre!

    SETUP COST

    No significant setup costs

    COMMITMENT

    No long term
    commitments necessary

    Training

    No countless hours of
    training required

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