Active Authentication

Active Authentication

Change from “who are you?” to “how can I help you?”

Active Authentication

Active authentication automatically verifies callers using the text-dependent phrase, for example, “my voice is my password”.

It is a form of automated authentication that is ideally suited to 24/7 self-service contact centre operations. These capabilities also improve contact centre efficiency by off-loading calls from contact centre staff, by authenticating callers in interactive voice response (IVR) queues.

Benefits of active authentication:

  • Improves operational efficiencies and boosts customer satisfaction.
  • Limits fraudulent behaviour in the contact centre via authentication in the queue.
  • Provides a robust, automated proof-of-life or certificate of existence services.
  • Supports voice log-ins to infrequently used sites.
  • Enables automated voice authenticated password resets.
  • Enables financial transactions such as Card Not Present, confirmation of transactions or lost/stolen card notifications, among others.

Download our brochure

To explore our embedded voice authentication solution, contact Pivotal Data on 087 310 5900.

Latest news


Pivotal on Demand simplifies contact centre deployments

Pivotal on Demand is a pay-per-use, plug-and-play fully hosted contact centre solution. The solution enable clients to establish a superior full-service contact centre for a fraction of the investment required to operate a traditional call centre.Read more »

Partner with Pivotal Data

Discover future solutions today!