Modern business and commerce is going digital as today’s hyper-connected consumers demand always-on availability and the ability to engage via their preferred channel and switch seamlessly without a loss of context or relevance.
Contact centre operators, therefore, require customer-centric digital solutions that adequately address these evolving expectations and preferences around customer experience (CX) and channel fragmentation, as well as other challenges such as the need to deliver personalised engagement through the integration of big data and analytics to drive customer loyalty and repeat business.
Success in the fast-paced and highly competitive digital economy also demands the agility to adopt emerging innovations that deliver a competitive advantage, and the nimbleness required to respond rapidly to shifting market dynamics.
Your trusted partner
Pivotal Data is an industry-leading managed services provider that offers a range of omnichannel contact centre and customer engagement solutions that can be deployed using hosted, on-premise, on-demand or hybrid models.
We combine our market-leading technical capabilities – our market-leading contact centre solutions are the only to offer embedded voice authentication capabilities to enhance CX, improve security and reduce fraud – with vast industry experience and the unrivalled skills and proficiency of our technical team to deliver the systems, processes and procedures that improve customer engagement and achieve your business’s strategic CX objectives.
Our ability to consistently deliver world-class customer engagement and contact centre implementations earned us acclaim from the global leader in customer experience and contact centre technology, Genesys.
In 2019, Pivotal Data was recognised as Genesys’ leading partner in Africa and achieved Gold Partner status – the highest level within the partner program. We are also the proud recipients of the prestigious 2019 Genesys Partner of the Year award.
To explore our contact centre solutions, contact Pivotal Data on 087 310 5900.
The composition of the consumer market is rapidly shifting as millennials and the first wave of generation Z overtake baby boomers as the largest and most influential consumer segment globally. Read more »