A critical success factor in today’s highly dynamic business environment is a company’s ability to effectively combine the expertise and skill sets of its workforce to achieve organisational objectives.
This can only be achieved by creating a dynamic work environment that drives workforce productivity through collaboration between internal business units or divisions, or geographically disparate teams and individuals. In so doing, innovation thrives and customer satisfaction improves.
This puts the ability to effectively collaborate at the heart of every successful business, with IP-based unified communication technology the enabler of a business’s collaboration capabilities.
While the way we interact with colleagues and customers is constantly evolving, unified communication solutions enable workers and business partners to continue interacting with ease.
Unified communications empower workers to communicate rapidly across multiple mediums, including voice, video and messaging, with the ability to collaborate across disparate locations by sharing documents and information in real-time. These capabilities are transforming the way modern organisations operate.
Pivotal Data Unified Communications
Delivering an end-to-end unified communication solution that is integrated with your business IP-enabled phone system facilitates workforce collaboration to increase productivity and streamline workflows with ease.
Pivotal Data’s Unified Communication solutions go beyond voice, delivering messaging, meetings, video conferencing, content sharing and calling capabilities from a single platform, deployed on premise, from the cloud, or as a hybrid model, to suit any business need.
Instant messaging: Save time and keep projects moving with instant messaging. Allows staff to ask a simple question without disrupting conversations and eliminates the need for meetings and emails.
Video and audio conferencing: Stay connected with remote employees and improve collaboration with video and audio conferencing. With unified communications, video and audio calls are embedded, so workers can transition easily from audio to chat to video.
Screen sharing: With screen sharing integrated into your communications solution, the presenter can show everyone their desktop or document with a single click, making conversations more productive.
Mobility: Dialing into a conference call can be frustrating for on-the-go workers. A unified communications solution with mobility simplifies the process. Employees can call in from their smartphone or tablet and can easily join meetings with a single click.
To explore our Unified Communication solutions, contact Pivotal Data on 087 310 5900.
Harambee created a resilient and highly scalable multichannel contact center. The company benefits from a flexible licensing model that reduces capital expenditure and provides instant access to features such as chat, advanced IVR, workforce optimisation and outbound dialers.READ MORE »