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African contact centres look to cloud for omnichannel capabilities

CX has become a prolific business differentiator in today’s on-demand digital economy. If customers don’t experience the type of engagement and service they expect, they will gravitate to other service providers that satisfy their needs and requirements, resulting in missed opportunities and lost revenue for contact centre operations.


Cloud transformation driving contact centre evolution in Africa

If contact centres are unable to deliver the type of CX that modern digitally-empowered consumers expect, customers will gravitate to other service providers that better satisfy their needs and requirements.


Pivotal Data improves contact centre CX with advanced voice authentication

Pivotal Data, has seamlessly integrated OneVault’s voice biometric authentication solution into its contact centre solution as a value-added feature.


Role of partners and technology in Integrisure’s ICT roadmap

The relationship with Pivotal Data is based on trust, which is essential when you have external technicians working on business- critical systems. This trust has also given Integrisure the confidence to explore new options with Pivotal Data.


Pivotal Data customer gains global recognition

Harambee is being recognised at the 2018 Genesys Customer Innovation Awards held at CX18 – the annual Genesys conference – for its pioneering application of contact centre technology for social upliftment.

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