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The practicalities around cloud adoption can be greatly simplified when organisations embrace a phased and augmented cloud transformation roadmap.
Within Africa’s vibrant contact centre industry, the adoption of cloud-based services is on the rise as many companies across the continent shift from on-premise to hybrid and in-the-cloud models.
CX has become a prolific business differentiator in today’s on-demand digital economy. If customers don’t experience the type of engagement and service they expect, they will gravitate to other service providers that satisfy their needs and requirements, resulting in missed opportunities and lost revenue for contact centre operations.
If contact centres are unable to deliver the type of CX that modern digitally-empowered consumers expect, customers will gravitate to other service providers that better satisfy their needs and requirements.
Pivotal Data, has seamlessly integrated OneVault’s voice biometric authentication solution into its contact centre solution as a value-added feature.