News and Media

We need to reframe our perceptions regarding AI and look for ways to augment it into the workplace to enhance the way we work and operate, rather than resist it. In doing so, we will open up innumerable opportunities to create value, both for customers and the business itself.

Local integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.

Local integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.

Today, access to rich consumer information is the driving force behind product design, service delivery and the evolution of customer experience and engagement strategies.

While most could migration discussions generally pertain to ‘when’, rather than ‘if’, CIOs, CTOs and CDOs still grapple with the complexities that surround cloud migration.

Operators must therefore strike the right balance between the need to authenticate customers to ensure safety, security and regulatory compliance, without compromising on the customer experience (CX)

Contact centre operations across the globe are transforming from traditional, voice-only call centre services to fully integrated and digitised customer life cycle management (CLM) processes.

By offering embedded voice authentication, Pivotal Data’s contact center clients can authenticate callers over any form of voice communication.

Today’s hyper-connected consumers demand efficient service, quicker transactions and a frictionless experience when engaging with a contact centre.

Our future IT roadmap includes further expansion into cloud services. When that time comes we’re confident we have the right partner to enable that migration and ensure its success.