News and Media

Our future IT roadmap includes further expansion into cloud services. When that time comes we’re confident we have the right partner to enable that migration and ensure its success.

Influenced by powerful market trends such as changing customer engagement preferences, digitisation, channel fragmentation and, most notably, the rise of the Experience Economy, the legacy contact centre model is facing obsolescence.

It is ultimately the delivery of superior customer experience that will differentiate a business from its competitors and deliver a strategic advantage.

Harambee keeps the South African job market moving. With a multichannel contact center and expertly run outbound campaigns it connects and matches candidates to jobs in which they’re most likely to succeed.

Cloud computing will play a central role in enabling mobility and remote working, says Allan Macfarlane, Chief Technology Officer at Pivotal Data.

By focusing predominantly on technology as its key competitive differentiator, businesses are failing to tap into their greatest potential for innovation.

While big corporates understand the importance of investing in innovation for growth, projects fail because the speed required for innovation doesn’t happen fast enough.

Pivotal Data, a leader in the hosted contact centre and IP PBX market, has been awarded Platinum Partner Status for Polycom’s Hosted Voice Programme – the first African company to achieve this prestigious partner status.