Editorial. Expert opinion. Case studies.
If contact centres are unable to deliver the type of CX that modern digitally-empowered consumers expect, customers will gravitate to other service providers that better satisfy their needs and requirements.
Pivotal Data, has seamlessly integrated OneVault’s voice biometric authentication solution into its contact centre solution as a value-added feature.
The relationship with Pivotal Data is based on trust, which is essential when you have external technicians working on business- critical systems. This trust has also given Integrisure the confidence to explore new options with Pivotal Data.
Harambee created a resilient and highly scalable multichannel contact center. The company benefits from a flexible licensing model that reduces capital expenditure and provides instant access to features such as chat, advanced IVR, workforce optimisation and outbound dialers.