Blog

Blog

Editorial. Expert opinion. Case studies.

24.07.2018

Cloud transformation driving contact centre evolution in Africa

If contact centres are unable to deliver the type of CX that modern digitally-empowered consumers expect, customers will gravitate to other service providers that better satisfy their needs and requirements.

09.07.2018

Pivotal Data improves contact centre CX with advanced voice authentication

Pivotal Data, has seamlessly integrated OneVault’s voice biometric authentication solution into its contact centre solution as a value-added feature.

22.06.2018

Role of partners and technology in Integrisure’s ICT roadmap

The relationship with Pivotal Data is based on trust, which is essential when you have external technicians working on business- critical systems. This trust has also given Integrisure the confidence to explore new options with Pivotal Data.

03.05.2018

Pivotal Data customer gains global recognition

Harambee is being recognised at the 2018 Genesys Customer Innovation Awards held at CX18 – the annual Genesys conference – for its pioneering application of contact centre technology for social upliftment.

13.04.2018

Improved candidate engagement makes Harambee a force for social change

Harambee created a resilient and highly scalable multichannel contact center. The company benefits from a flexible licensing model that reduces capital expenditure and provides instant access to features such as chat, advanced IVR, workforce optimisation and outbound dialers.

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