Editorial. Expert opinion. Case studies.


Pivotal Data customer gains global recognition

Harambee is being recognised at the 2018 Genesys Customer Innovation Awards held at CX18 – the annual Genesys conference – for its pioneering application of contact centre technology for social upliftment.


Improved candidate engagement makes Harambee a force for social change

Harambee created a resilient and highly scalable multichannel contact center. The company benefits from a flexible licensing model that reduces capital expenditure and provides instant access to features such as chat, advanced IVR, workforce optimisation and outbound dialers.


Roadmap essential to advance up CX maturity curve

Influenced by powerful market trends, the legacy contact centre model is facing obsolescence.


BetterLife Group selects Pivotal Data to migrate contact centre to the cloud

Pivotal Data has helped to enhance the group’s business capabilities by giving the company access to a resilient and highly scalable omni-channel contact centre.


Meeting the demands of the future workforce

Employees are increasingly demanding consumer-like technology experiences in the office, with greater flexibility for where and how they work.

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