Local integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network. Pivotal Data has also been recognised as the number one partner in Africa based on financial performance.
To receive gold status, Genesys partners must meet stringent standards and benchmarks in terms of customer service, support and delivery, product certification, technical proficiency, and sales, marketing and financial success in their local markets.
Pivotal Data made significant investments to cement its position as a leading provider of Genesys omnichannel customer experience and contact centre solutions in South Africa and Africa and, in the process has achieved Gold partner status. This includes two strategic acquisitions in 2018, which have delivered the specialised skills, competencies and expertise needed to offer local clients the full spectrum of Genesys solutions.
Pivotal Data is now the only Genesys gold partner with the ability to sell, deploy and support the full Genesys range of omni-channel and analytic solutions, including PureEngage, PureCloud and PureConnect, and Genesys Interaction Analytics (GIA) as on-premise, hosted or cloud deployment models, which is a key strategic differentiator for the business.
The breadth and depth of the skills and expertise that now resides within Pivotal Data’s technical team of certified engineers is unrivalled in the local market.
“These capabilities have positioned the business favourably among local customers, who have confidence in our ability to deliver on their specific requirements,” states Pivotal Data’s CEO, Bruce Arnold.
“We are delighted that our concerted efforts to attract and retain customers and grow Genesys’s market share in South Africa has been rewarded with recognition as a top-tier partner. This notable achievement would not be possible without our employees. They are our biggest asset and they are the drivers of our success. We constantly strive to ensure they know how much their efforts matter.”
According to Arnold, reaching the pinnacle of the partner program has been a significant business objective that the company has deliberately focused on since Genesys acquired its previous customer experience solutions partner, Interactive Intelligence in 2016.
“The goal for our Genesys partnership has been clear from the outset because achieving Gold status enables our business to more closely align with the global Genesys team. The support and insights this provide will greatly benefit our existing customers, while enabling us to attract a broader spectrum of clients,” concludes Arnold.