Editorial. Expert opinion. Case studies.
Following the announcement that Elingo had entered voluntary liquidation, Pivotal Data has confirmed employment opportunities to affected staff and will engage Elingo customers to ensure continuity of services in customers directly impacted.
Pivotal Data was recognised as a finalist in the cloud migration excellence category at the Genesys EMEA partner awards 2019.
Given the rise in omnichannel engagement capabilities, it is imperative that contact centres enable analytics capabilities across digital and voice engagements, as this creates opportunities to convert customer interactions into business outcomes.
The composition of the consumer market is rapidly shifting as millennials and the first wave of generation Z overtake baby boomers as the largest and most influential consumer segment globally.
Pivotal on Demand is a pay-per-use, plug-and-play fully hosted contact centre solution. The solution enable clients to establish a superior full-service contact centre for a fraction of the investment required to operate a traditional call centre.