Blog

Blog

Editorial. Expert opinion. Case studies.

19.06.2019

Pivotal on Demand simplifies contact centre deployments

Pivotal on Demand is a pay-per-use, plug-and-play fully hosted contact centre solution. The solution enable clients to establish a superior full-service contact centre for a fraction of the investment required to operate a traditional call centre.

22.05.2019

Pivotal Data tops list of Genesys partners for 2018

Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, and has been recognised as the number one partner in Africa based on financial performance.

24.04.2019

AI reshaping CX in the age of digitisation

We need to reframe our perceptions regarding AI and look for ways to augment it into the workplace to enhance the way we work and operate, rather than resist it. In doing so, we will open up innumerable opportunities to create value, both for customers and the business itself.

09.04.2019

Pivotal Data recognised as top-tier Genesys partner

Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, and has been recognised as the number one partner in Africa based on financial performance.

01.04.2019

Transform big data into actionable insights to realise value of contact centre digitisation

In the modern digital economy, data has become the lifeblood of every enterprise. Today, access to rich consumer information is the driving force behind product design, service delivery and the evolution of customer experience and engagement strategies.

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