Blog

Blog

Editorial. Expert opinion. Case studies.

10.03.2019

An incremental approach to cloud adoption ensures digital transformation success

The practicalities around cloud adoption can be greatly simplified when organisations embrace a phased and augmented cloud transformation roadmap.

10.08.2018

African SME contact centres look to cloud to enable a CX-centric future

Within Africa’s vibrant contact centre industry, the adoption of cloud-based services is on the rise as many companies across the continent shift from on-premise to hybrid and in-the-cloud models.

01.08.2018

African contact centres look to cloud for omnichannel capabilities

CX has become a prolific business differentiator in today’s on-demand digital economy. If customers don’t experience the type of engagement and service they expect, they will gravitate to other service providers that satisfy their needs and requirements, resulting in missed opportunities and lost revenue for contact centre operations.

24.07.2018

Cloud transformation driving contact centre evolution in Africa

If contact centres are unable to deliver the type of CX that modern digitally-empowered consumers expect, customers will gravitate to other service providers that better satisfy their needs and requirements.

09.07.2018

Pivotal Data improves contact centre CX with advanced voice authentication

Pivotal Data, has seamlessly integrated OneVault’s voice biometric authentication solution into its contact centre solution as a value-added feature.

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