Silverpoint Office Park, Bryanston

Interaction recording Infobip Omnichannel engagement solution

Simplify digital communication with
WhatsApp business API and verified SMS

Shifting consumer engagement preferences require contact centre capabilities that enable communication across multiple channels and customer touch points. The Infobip omnichannel engagement solution from Pivotal Data offers contact centre providers a single, secure and reliable platform with access to a broad range of communication channels.

Infobip can seamlessly integrate into your existing contact centre solution to digitally transform your communication capabilities and drive business growth. The solution empowers agents to engage in realtime conversations to simplify consumer communications and enhance customer experiences by consolidating messaging channels and customer conversations in one place.

Deliver better customer service with WhatsApp Business API

Offer always-on support and send useful notification with Infobip as your WhatsApp Business solution provider.

Customers want to connect with businesses on a familiar platform that is fast and reliable.

Using WhatsApp Business API for your business messaging opens the door for better communication – leading to better customer engagement, increased trust, and long-term customer relationships.

WhatsAppBusiness
VerifiedText

Reach more customers with a faster, more reliable SMS service

Take your global SMS messaging to the next level with a platform built for scale, speed, and deliverability.

Connect to multiple countries with a single interface and enjoy all the benefits of an industry-leading platform that ensures compliance and value.

Solution benefits

Expand customer touch points
Improve customer experience
Control and manage cost
User friendly and easy to navigate
Scalable, fast and reliable
Consolidate technology under one provider