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Interaction recording WhatsApp Business Deliver better customer service

Your customers are on WhatsApp. Are you?

68% of WhatsApp users think it is the easiest way to connect with businesses. As a  WhatsApp Business solution provider, we are here to help you connect with your customers at every touchpoint on their favourite app.

Conversational customer experiences start here

Offer always-on support and send useful notifications to the App people use daily.


WhatsApp Business overview

Convenience and ease

Get your five-star rating

It’s not so hard to increase your customers’ satisfaction. 64% of people prefer messaging to a call or email. Make their lives easier – be available to chat on their favorite app.


Chatbots and automated flows

Be always-on

Make technology works for you! Introduce self-service options by automating your communication on WhatsApp with the help of chatbots. Reduce costs and increase agent productivity.

Accelerated customer support

Get personal

Add WhatsApp to your contact center and let your agents easily connect with customers – providing personalised support through multiple chats at the same time.


Interactive notifications

Speed up the chat

Grab attention and get a reaction. Use rich media and clickable buttons to get more conversions – from survey responses to web visits and notification subscriptions.

WhatsApp Business features

Handle more with chatbot automation

Build a chatbot to answer the most frequently asked questions directly on WhatsApp, with the option to transfer to live agents without losing conversation history or context.

Get the right insights

Know when messages are seen, received, and delivered. Receive customer support agent reports to track performance and improve. Analyse results using Dashboards.

Keep all conversations in one place

Manage all your WhatsApp messages from a unified workspace where your team can access conversation history, customer profiles, message templates, and more to provide personalised support.

Say more with less

Enrich communication with images, videos, files, location sharing, contacts, web links, audio files and buttons to keep customers engaged.

Stay recognisable

Get your verified sender name and add your logo so customers recognise your brand. Use the Business Profile section to say hello and introduce your services.

Navigate customers to connect with you

Use buttons or QR codes at different entry points such as your website and app, or create ads that click to WhatsApp, to drive engagement.

Conversational experiences made easy

Use templates to ensure your messages are personalised and unified. Enrich them with numerous media options to make sure they stand out.

Solution benefits

Expand customer touch points
Improve customer experience
Control and manage cost
User friendly and easy to navigate
Scalable, fast and reliable
Consolidate technology under one provider

Ready to move from exploring to a conversation? Talk to an expert.

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      Where did you hear about Pivotal Data?
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