Your customers are on WhatsApp. Are you?
68% of WhatsApp users think it is the easiest way to connect with businesses. As a WhatsApp Business API solution provider, we are here to help you connect with your customers at every touchpoint on their favourite app.
Conversational customer experiences start here
Offer always-on support and send useful notifications with Pivotal Data as your WhatsApp Business solution provider.
Save R25 000 on WhatsApp for Business API activation fees when you sign a 24-month contract with Pivotal Data (now Connect SA).
WhatsApp Business API overview
Get your five-star rating
It’s not so hard to increase your customers’ satisfaction. 64% of people prefer messaging to a call or email. Make their lives easier – be available to chat on their favorite app.
Be always-on
Make technology work for you! Introduce self-service options by automating your communication on WhatsApp with the help of chatbots. Reduce costs and increase agent productivity.
Get personal
Add WhatsApp to your contact center and let your agents easily connect with customers – providing personalised support through multiple chats at the same time.
Speed up the chat
Grab attention and get a reaction. Use rich media and clickable buttons to get more conversions – from survey responses to web visits and notification subscriptions.
Build meaningful one-on-one conversations
Handle more with chatbot automation
Build a chatbot to answer the most frequently asked questions directly on WhatsApp, with the option to transfer to live agents without losing conversation history or context.
Get the right insights
Know when messages are seen, received, and delivered. Receive customer support agent reports to track performance and improve. Analyse results using Dashboards.
Keep all conversations in one place
Manage all your WhatsApp messages from a unified workspace where your team can access conversation history, customer profiles, message templates, and more to provide personalised support.
Say more with less
Enrich communication with images, videos, files, location sharing, contacts, web links, audio files and buttons to keep customers engaged.
Stay recognisable
Get your verified sender name and add your logo so customers recognise your brand. Use the Business Profile section to say hello and introduce your services.
Navigate customers to connect with you
Use buttons or QR codes at different entry points such as your website and app, or create ads that click to WhatsApp, to drive engagement.
Conversational experiences made easy
Use templates to ensure your messages are personalised and unified. Enrich them with numerous media options to make sure they stand out.
WhatsApp + your business = a perfect fit
Expand customer touch points
Improve customer experience
Control and manage cost
Scalable, fast and reliable
Consolidate technology under one provider
