Why it’s adapt or die
for contact centres
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About this eBook
How does a modern enterprise create a contact centre environment that provides consistent, world class customer experience (CX) with every interaction?
Given shifts in the consumer engagement preferences, product and service commoditisation, and digitisation, building a CX-driven contact centre has become a strategic imperative to maintain customer loyalty, enhance customer satisfaction, reduce churn and increase revenue.
Download this eBook to learn:
- The key trends shaping the contact centre evolution
- How to craft memorable CX through contact centre engagements
- How omnichannel hosted contact centre solutions provide a substantial competitive advantage in the Experience Economy
About Pivotal Data
Pivotal Data is a specialist provider of Genesys PureConnect, PureCloud and PureEngage services and support. We are the #1 Genesys partner in Africa and the only Gold partner to offer the full range of omnichannel and analytic solutions, either as on-premise, hosted or cloud deployments. We’re the only provider to offer embedded voice authentication capabilities in the hosted contact centre environment to enhance security and reduce fraud.