Download our eBook: Embracing the Experience Economy

Embracing the

experience economy:

Why it’s adapt or die

for contact centres

Download our eBook

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About this eBook

How does a modern enterprise create a contact centre environment that provides consistent, world class customer experience (CX) with every interaction?

Given shifts in the consumer engagement preferences, product and service commoditisation, and digitisation, building a CX-driven contact centre has become a strategic imperative to maintain customer loyalty, enhance customer satisfaction, reduce churn and increase revenue.

Download this eBook to learn:

  • The key trends shaping the contact centre evolution
  • How to craft memorable CX through contact centre engagements
  • How omnichannel hosted contact centre solutions provide a substantial competitive advantage in the Experience Economy

About Pivotal Data

Pivotal Data is a specialist provider of Genesys PureConnect, PureCloud and PureEngage services and support. We are the #1 Genesys partner in Africa and the only Gold partner to offer the full range of omnichannel and analytic solutions, either as on-premise, hosted or cloud deployments. We’re the only provider to offer embedded voice authentication capabilities in the hosted contact centre environment to enhance security and reduce fraud.

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