Download our eBook: Embracing the Experience Economy

Embracing The

Experience Economy:

Why It’s Adapt or Die

For Contact Centres

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About This Ebook

How does a modern enterprise create a contact centre environment that provides consistent, world class customer experience (CX) with every interaction?

Given shifts in the consumer engagement preferences, product and service commoditisation, and digitisation, building a CX-driven contact centre has become a strategic imperative to maintain customer loyalty, enhance customer satisfaction, reduce churn and increase revenue.

Download this eBook to learn:

  • The key trends shaping the contact centre evolution
  • How to craft memorable CX through contact centre engagements
  • How omnichannel hosted contact centre solutions provide a substantial competitive advantage in the Experience Economy

About Pivotal Data

Pivotal Data is a specialist provider of Genesys PureConnect and PureCloud services and support. We address the full spectrum of client requirements through the enablement of advanced omni-channel customer experience capabilities. We’re the only provider to offer embedded voice authentication capabilities in the hosted contact centre environment to enhance security and reduce fraud. Pivotal Data’s National Operations Centre is a dynamic state-of-the-art monitoring facility that functions 24/7/365. Our technical skills and expertise is unrivalled in the market, with 22 qualified PureConnect and 8 PureCloud engineers.

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