The WhatsApp Business platform for conversational customer journeys
68% of WhatsApp users think it is the easiest way to connect with businesses.
As a WhatsApp Business API solution provider, we are here to help you connect with your customers at every touchpoint on their favourite digital communication app.
With over 2 billion users worldwide, WhatsApp has become a household name. Offering a reliable, safe, and free way to connect with family, friends and customers across the globe, it has become a familiar channel for consumers everywhere.
Conversational customer experiences start here
Offer always-online support and send useful notifications with Pivotal Data (Now Connect SA) as your WhatsApp Business solution provider.
Provide always-on customer service with WhatsApp for Business and Connect SA
WhatsApp Business API overview
The WhatsApp Business solution allows businesses to engage with customers on their preferred messaging channel in a seamless and convenient manner. With over 2 billion active users worldwide, WhatsApp has become a preferred channel for personal communication, and businesses can leverage this platform to provide customer support, share information, and sell products or services. The platform provides end-to-end encryption for secure communication, as well as tools for automation and analytics to improve customer engagement.
The WhatsApp Business solution enables businesses to create chatbots and automated workflows to manage customer interactions and provide efficient and personalized customer service. Businesses can also send notifications, alerts, and promotional messages to customers on WhatsApp, providing a direct and convenient channel for marketing and engagement. With its global reach and secure communication capabilities, the WhatsApp Business API solution is an ideal tool for businesses looking to expand their customer engagement strategy and provide an exceptional customer experience.
Get your five-star rating
It’s not so hard to increase your customers’ satisfaction. 64% of people prefer messaging to a call or email. Make their lives easier – be available to chat on their favorite app.
Speed up the chat
Grab attention and get a reaction. Use rich media and clickable buttons to get more conversions – from survey responses to web visits and notification subscriptions.
Be always-on
Make technology work for you! Introduce self-service options by automating your communication on WhatsApp with the help of chatbots. Reduce costs and increase agent productivity.
Get personal
Add WhatsApp Business to your contact center and let your agents easily connect with customers – providing personalised support through multiple chats at the same time.
Build meaningful one-on-one customer conversations
Handle more with chatbot automation
Using the WhatsApp Business Platform you can build a chatbot to answer the most frequently asked questions directly on WhatsApp, with the option to transfer to live agents without losing conversation history or context.
Get the right insights
Know when messages are seen, received, and delivered. Receive customer support agent reports to track performance and improve. Analyse results using Dashboards.
Keep all conversations in one place
Manage all your WhatsApp messages from a unified workspace in the WhatsApp Business Platform where your team can access conversation history, customer profiles, message templates, and more to provide personalised support.
Say more with less
Enrich communication with images, videos, files, location sharing, contacts, web links, audio files and buttons to keep customers engaged with WhatsApp Business platform.
Stay recognisable
Get your verified sender name and add your logo so customers recognise your brand. Use the Business Profile section to say hello and introduce your services.
Navigate customers to connect with you
Use buttons or QR codes at different entry points such as your website and app, or create ads that click to WhatsApp, to drive engagement.
Conversational experiences made easy
Use WhatsApp Business Platform templates to ensure your messages are personalised and unified. Enrich them with numerous media options to make sure they stand out.
Improve customer experience with WhatsApp Business Platform
Expand customer touch points
Improve customer experience
Control and manage cost
Scalable, fast and reliable
Consolidate technology under one provider
