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Genesys cloud Genesys Cloud Unify customer and agent experiences across phone, email, chat, text and social channels.

Deliver faster, smarter, more personalised experiences with Genesys Cloud

Intuitive design for effortless experiences

Get up and running quickly and host fluid, effortless conversations across all channels. The intuitive interface of Genesys Cloud is easy to use and configure as needed — no technical expertise required.

Unified CX plus WEM, enhanced with AI

Oversee customer experiences and workforce engagement management (WEM) with ease. Let artificial intelligence (AI) liberate agents from routine tasks and leverage your data to provide essential insights.

Composable and future-proof platform

Compose your ideal solution from an array of native components, a vast partner ecosystem and open APIs. Our cloud-first strategy aims to solve tomorrow’s problems today to keep your business fueled for the future.

Better for your customers, better for your business

Reliable Systems - Genesys PureCloud Contact Center
All the tools you need, in one place

Compose a customer experience symphony by harmonising your ideal mix of Genesys Cloud components. Choose from a powerful set of voice, digital, AI, analytics and workforce management capabilities.

Choose a no-risk solution

Our pricing options are designed to help you purchase only the capabilities that you need. If you want to scale down your solution or upgrade at any time, we make it easy.

Secure, resilient and compliant

Choose the secure, trustworthy solution for your cloud-based contact centre. Genesys Cloud meets and exceeds modern security standards with external penetration testing, attack defense automation, and TLS and AES-256 encryption.

Discover how your company can reap the benefits of a speedy deployment and simple administration,
transforming your contact centre into an experience centre

Modernise your contact centre with a composable CX platform

Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and AI give you rapid innovation, agility and resilience. The platform’s composable design optimizes your customer experience tech stack so you can focus on configuring exactly what your business needs, with limited disruption.

Genesys Cloud is transforming the contact centre industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it’s a leading platform for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall.

Create a new world of efficiency and empathy

Imagine a world where contact centres anticipate needs and respond so fully that customers feel pleased with every interaction — a world where employees are excited to get to work each day.

Genesys Cloud makes that vision a reality. Around the globe, thousands of businesses use this powerful, all-in-one contact centre solution to surprise and delight customers with effortless, empathetic experiences.

Genesys recognised by Gartner as a leader in the August 2021 Magic Quadrant for
Contact Centre as a Service

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