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Pivotal CLI Manager Elevate your outbound campaign effectiveness

Amplify calling success rates and campaign effectiveness with Pivotal CLI Manager.

Don’t let caller ID and blocking apps hinder your ability to execute outbound calling campaigns and meet client objectives. Boost your reach and agent productivity to amplify calling success rates and campaign effectiveness with Pivotal CLI Manager.
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Ready to hear your customers say ”Hello”?

    What is Pivotal CLI Manager?

    Pivotal CLI manager gives businesses the ability to analyse CLI metrics and manage caller IDs in response to data-driven analytics.

    The default behaviour is to randomise all your business’s CLIs and automatically generate relevant statistics based on customer responses. Once Pivotal CLI Manager has collected sufficient data to analyse, it becomes a powerful business tool that delivers better CLI performance and saves valuable time and contact centre resources.

    Managing CLIs based on the data statistics generated allows businesses to manage their CLIs in real time, which puts the power in your hands.

    A CLI randomiser further enhances call productivity by enabling higher Answer Success Rates (ASR) on outbound calls and calling campaigns.

    Why use Pivotal CLI Manager?

    Pivotal CLI manager provides detailed metrics regarding current number allocation success rates, which gives your business the flexibility to fine-tune outbound calling requirements according to your specific needs.
    This, in turn, provides higher success rates on answered calls and creates opportunities to bypass allocated numbers that are flagged as spam.
    The ability to automatically pick up and use successful CLIs enables your business to get better results on outbound calls.

    Features

    5
    VIP list
    • Using the VIP list feature, you can improve management of your top customers.
    • This ensures that your best customers will automatically be phoned using your premium CLIs, ensuring they are familiar with your business number.
    5
    VIP fallback
    • If calls to a given recipient go unanswered for a set number of times, the next call will automatically originate from a premium, high performing CLI, which improves the likelihood of answered calls to specific recipients.
    5
    Regional CLI manipulation
    • Manipulate CLIs to match the region dialled, for instance, Johannesburg-to-Johannesburg or Durban-to-Durban calls.
    • Matching the caller’s region number to the receiver’s greatly improves answer rates.
    5
    Override CLI randomiser
    • Easily override the randomiser to use your top performing numbers.
    • Metrics will be collected for the day/month/week/holiday, but you maintain full control of which numbers you use at any given time.

    Outsmart caller ID and blocking apps with Pivotal’s intelligent CLI Manager.

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        Where did you hear about Pivotal Data?
        If other, please tell us more
        By providing your contact details, you agree to be included in future marketing and product communication. You can opt-out at any time.