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PureConnect banner Service Automation Take control of digital sales and services with AI-powered automation

Step up your digital sales with AI automation—engage with customers on their terms

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Let customers set the timeline

Customers want to start and stop interactions when they like. Let them pick up unfinished conversations at any hour using AI and bots.

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Connect the threads and touch point

Understand your customers’ complete history, including details about past experiences and personal engagement preferences.

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Unite channels with bots

Build bots once and deploy them on all channels, including voice. Craft a seamless customer experience that lowers costs and improves service.

Combine digital sales, support and intelligent automation for a unified process

To excel at social selling, you need to meet customer demand across channels. Provide support on WhatsApp, Apple Business Chat, Messenger, SMS, social media and any future messaging apps. Automation allows for fast and successful interactions any time, any place. With bots, you can scale across digital channels without overwhelming agents.

Good automation is about balance. Use artificial intelligence (AI) to automate common requests and keep users moving through your standard digital selling process. Improving your customer self-service options saves time for customers and keeps your valuable sales team free to step in when users most need them.

Start the digital sales transformation. Use machine learning and real-time insights about website behavior to pinpoint when to reach out. Genesys AI lets you engage prospects at the right moment and focus on those who are most likely to convert.

Shape customer journeys with AI-assisted solutions and machine learning

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Assist potential buyers and help them navigate

Capture, qualify, engage and convert leads—fast. Machine learning on your website lets you separate potential buyers from visitors. Use what you learn to identify moments of struggle for your customers and prospects. Then assign the best-available resource (bot or human) to shape buyer journeys toward the desired outcome.

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Future-proof technology for an evolving strategy

Leverage bots and third-party AIs, including Google and Amazon, across all your channels. Genesys call center software isn’t limited to our native AI. Build a bot once and integrate it with any AI.

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Proven delivery of great customer experiences

By combining deep industry experience and expertise with innovation that’s grounded in best practices, Genesys takes a holistic approach to digital sales and service automation. Get tools that give a full view of both the customer journey and employee engagement—backed by valuable data and insights.

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Track interactions across all channels

What starts as a bot interaction with your customer might shift to an agent and then to a phone call with a sales professional. Our flexible, AI-backed solution let you follow and manage user journeys. Then you can capture, qualify, engage and convert leads faster and more effectively. Route to the best experience for each customer—without channel silos.

Make your website work for your sales organisation