Silverpoint Office Park, Bryanston

Pivotal on Demand Simplify your contact centre deployment

A flexible, pay-per-use contact centre solution that seamlessly scale, with access to features that create meaningful customer experiences

Pivotal on Demand is a pay-per-use, plug-and-play fully hosted contact centre solution. The solution enables clients to establish a superior full-service contact centre for a fraction of the investment required to operate a traditional call centre, with no upfront or defined term.

Pivotal on Demand enables inbound, outbound or blended contact centers to operate across multiple channels with real-time monitoring, all-in-one reporting, recording and CRM integration. Pivotal on Demand’s competitive feature set offers simplicity in provisioning, and is designed to get a contact centre up and running in hours or days as opposed to months.

Pivotal on Demand provides multi-channel capabilities that are reliable, scalable and simplistic for organisations ranging from small-to-medium businesses as well as large enterprise needs that incur significant seasonal variations in call volume.

Pivotal on demand

10 reasons to choose Pivotal on Demand

Reduce capex, contain costs
Create a responsive organisation
Boost business uptime
Enhance employee experience
Optimise internal resource utilisation
Gain insights into organisational performance
Expand contact centre’s capabilities
Cater to customer engagement preferences
Streamline processes to elevate CX
Gain control of process to enhance output quality

Features and benefits

5
Cost effective

Gain access to a functional, full-feature contact centre platform for predictable daily or monthly fee. Usage is calculated per agent, per day, per functionality and billed based on a daily report produced by the system.

5
Track employee engagement

The unique points system helps managers keep score of their employees, monitor motivation and participation, and inspires agents to perform better.

5
Enhance business continuity

Hosted in a fully geo-redundant Teraco data centre network, the Pivotal on Demand platform ensures SLA-linked availability and business continuity.

5
Flexible

Access Pivotal on Demand from anywhere on any web-enabled device or WebRTC-enabled browser.

5
Scalable

Cloud-based resources are ready and available whenever you need them, which offers the scalability required to meet the exact needs of your operation.