A flexible, pay-per-use contact centre solution that seamlessly scale, with access to features that create meaningful customer experiences
Pivotal on Demand is a pay-per-use, plug-and-play fully hosted contact centre solution. The solution enables clients to establish a superior full-service contact centre for a fraction of the investment required to operate a traditional call centre, with no upfront or defined term.
Pivotal on Demand enables inbound, outbound or blended contact centers to operate across multiple channels with real-time monitoring, all-in-one reporting, recording and CRM integration. Pivotal on Demand’s competitive feature set offers simplicity in provisioning, and is designed to get a contact centre up and running in hours or days as opposed to months.
Pivotal on Demand provides multi-channel capabilities that are reliable, scalable and simplistic for organisations ranging from small-to-medium businesses as well as large enterprise needs that incur significant seasonal variations in call volume.