A flexible, pay-per-use contact centre solution that seamlessly scale, with access to features that create meaningful customer experiences
Pivotal on Demand is a pay-per-use, plug-and-play fully hosted contact centre solution. The solution enables clients to establish a superior full-service contact centre for a fraction of the investment required to operate a traditional call centre, with no upfront or defined term.
Pivotal on Demand enables inbound, outbound or blended contact centers to operate across multiple channels with real-time monitoring, all-in-one reporting, recording and CRM integration. Pivotal on Demand’s competitive feature set offers simplicity in provisioning, and is designed to get a contact centre up and running in hours or days as opposed to months.
Pivotal on Demand provides multi-channel capabilities that are reliable, scalable and simplistic for organisations ranging from small-to-medium businesses as well as large enterprise needs that incur significant seasonal variations in call volume.
10 reasons to choose Pivotal on Demand for your contact centre
Reduce capex, contain costs
Create a responsive organisation
Boost business uptime
Enhance employee experience
Optimise internal resource utilisation
Gain insights into organisational performance
Expand contact centre’s capabilities
Cater to customer engagement preferences
Streamline processes to elevate CX
Gain control of process to enhance output quality
Features and benefits
