Genesys PureConnect is a flexible, all-in-one omnichannel contact centre solution
The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have – it’s essential. To give those customers the experience they want takes flexible and reliable contact center technology.
Genesys PureConnect is the only true, all-in-one omnichannel contact center solution recognised as a leader in both cloud and on-premises markets. Get the richest set of capabilities -built from the ground up – to be certain you’re operating with maximum reliability, flexibility and control.
Simplify management and reduce costs with Genesys PureConnect
Unifying communications across your company reduces complexity, simplifies administration, improves efficiency and reduces total cost of ownership. And doing all of this without disrupting existing systems is key to ensure a consistent customer experience.
Built on a simple, all-in-one architecture, the PureConnect application enables you to consolidate call center and business communications infrastructures. Because PureConnect was developed on an open and standards-based architecture, it easily provides high performance for small to mid-sized businesses while integrating with external data and features.
Three customer service megatrends:
As AI eats jobs, agents are more valued
Adapt – don’t just react – to shifting business requirements
Respond without delay as your business needs evolve. Being able to pivot and add new functionalities to meet a range of requirements and speed time-to-value has never been more critical.
Genesys PureConnect offers the broadest and deepest set of omnichannel and business communications solutions, built from the ground up to interoperate on a single platform. Because it’s based on a microservices architecture, capabilities aren’t interdependent, so a single error won’t devastate the whole system. Use features selectively based on your needs and add new capabilities quickly and easily as your business grows. PureConnect also integrates seamlessly with all your systems, including CRM systems from Salesforce, Oracle and Microsoft, as well as various workforce management tools and communications systems.
Why choose Genesys PureConnect?
Harambee recognised as CX Game changer
Harambee was recognised at the 2018 Genesys Customer Innovation Awards for its pioneering application of contact centre technology for social upliftment. Harambee was awarded the ‘CX Game Changer: Best Story of Making a Difference with CX Technology’ at CX18, and was 1 of just 8 companies honoured from the EMEA region, from a total of 79 global nominations, including companies from the Asia Pacific, Latin America and North America regions. It was also the first time that a company from South Africa received this prestigious award.