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Purecloud connect Genesys PureConnect Simplify the delivery of a next-generation customer experience

Genesys PureConnect is a flexible, all-in-one omnichannel contact centre solution

The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have – it’s essential. To give those customers the experience they want takes flexible and reliable contact center technology.

Genesys PureConnect is the only true, all-in-one omnichannel contact center solution recognised as a leader in both cloud and on-premises markets. Get the richest set of capabilities -built from the ground up – to be certain you’re operating with maximum reliability, flexibility and control.

Simplify management and reduce costs with Genesys PureConnect

Unifying communications across your company reduces complexity, simplifies administration, improves efficiency and reduces total cost of ownership. And doing all of this without disrupting existing systems is key to ensure a consistent customer experience.

Built on a simple, all-in-one architecture, the PureConnect application enables you to consolidate call center and business communications infrastructures. Because PureConnect was developed on an open and standards-based architecture, it easily provides high performance for small to mid-sized businesses while integrating with external data and features.

Pureconnect application

Three customer service megatrends:
As AI eats jobs, agents are more valued

Adapt – don’t just react – to shifting business requirements

Respond without delay as your business needs evolve. Being able to pivot and add new functionalities to meet a range of requirements and speed time-to-value has never been more critical.

Genesys PureConnect offers the broadest and deepest set of omnichannel and business communications solutions, built from the ground up to interoperate on a single platform. Because it’s based on a microservices architecture, capabilities aren’t interdependent, so a single error won’t devastate the whole system. Use features selectively based on your needs and add new capabilities quickly and easily as your business grows. PureConnect also integrates seamlessly with all your systems, including CRM systems from Salesforce, Oracle and Microsoft, as well as various workforce management tools and communications systems.

Why choose Genesys PureConnect?

All-in-one, but not all-at-once

All-in-one engagement platform, with the richest set of capabilities built from the ground up to interoperate on a single platform.

Backed by years of experience

Mature and proven solution with broad set of applications built on nearly three decades of industry experience.

All-in-one architecture

Accelerate deployment times, reduce complexity, simplify administration, improve efficiency and reduce total cost of ownership.

Market-leading solution

Only recognised market-leading omnichannel contact centre solution for both on-premise and Cloud, with ability to migrate between models.

Harambee recognised as CX Game changer

Harambee was recognised at the 2018 Genesys Customer Innovation Awards for its pioneering application of contact centre technology for social upliftment. Harambee was awarded the ‘CX Game Changer: Best Story of Making a Difference with CX Technology’ at CX18, and was 1 of just 8 companies honoured from the EMEA region, from a total of 79 global nominations, including companies from the Asia Pacific, Latin America and North America regions. It was also the first time that a company from South Africa received this prestigious award.

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