Get up and running fast for long-term benefits
Easy to deploy, Easy to use
An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.
The power to grow
Genesys Cloud gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.
Understand what’s happening
Interactive dashboards give you a consolidated view of customers, call centre agents and interactions—across all channels and locations. Reap the benefits of proactive contact centre analytics and insights.
Manage your people and systems
Native, intuitive analytics provide powerful insights—from high level summaries down to customised and detailed views. Leverage these tools to develop and make the most of each employee.
Better for your customers, better for your business
Give customers options
Customers have higher expectations than ever. Give them the choice of channel with chat, SMS, email or a call – and provide a consistent experience no matter how they engage you.
Choose a no-risk solution
Genesys Cloud is priced with flexible subscription options that match exactly what your business needs. And there’s no hardware required – even if you want to add voice services.
Trust and transparency
The last thing you need is for your contact centre software to fail. To ensure your product is running smoothly, check the public-facing status page for live updates and proactive notifications.