6 steps to a cloud-enabled contact centre operation
Cloud adoption was firmly on the technology agenda of most businesses, but the global Covid-19 pandemic steepened the adoption curve and completely reordered investment priorities.
Join Pivotal Data’s Tanya Phillips, Chief Operations Officer and Karl Reed, Chief Solutions Officer as they unpack how to implement a cloud transformation strategy with the least disruption and biggest benefit.
Gain insights that will help define your critical next steps in your cloud adoption journey, including:
- Why you need to consider a cloud strategy
- Unpacking the benefits of a cloud solution
- Understanding the costs cost benefits and options
- Compliance and the cloud
- Hints and tips in building a robust IT roadmap
Chief Operations Officer
Tanya Phillips is an accomplished and enthusiastic leader within the contact centre industry with over 25 years’ experience. She has held numerous executive leadership roles in both corporate and the BPO / GBS sector.
Her experience extends to customer experience and quality management and implementation of new contact centres as well as improving existing contact centre operations in both an operational and strategic management role, both locally and abroad.
Tanya holds a MBA, formal qualification in HR Management and has certification in COPC: High Performance Management Techniques and COPC: Quality Playbook with honours. Tanya is an active participant in various industry efforts and organisations and has won numerous related local and international awards, both individually and as part of the teams she has led.
Chief Solutions Officer
Karl Reed is an ICT expert with more than 30 years of industry experience. He currently applies his vast knowledge and experience in his role as Chief Solutions Officer at Pivotal Data, where he delivers a range of basic to highly complex cloud and premise-based contact centres, process automation/workflow, and enterprise unified communication solutions.
Karl combines his strong technical background in multiple fields, including engineering, development, process and product management, complex solution design and architecting, and deployment, with his proficiency in business development, pre-sales, sales and support to deliver a return on investment for clients. He fulfils an active executive role to connect resources and competencies across the company’s entire sales, solution development, project deployment and support value chain.