Continuity of service
Following the announcement that Elingo had entered voluntary liquidation on 27 February 2020, Pivotal Data has confirmed that the company will provide employment opportunities to affected staff and will engage Elingo customers to ensure continuity of services in customers directly impacted.
“Pivotal Data has engaged with Elingo’s senior operational management to ensure service continuity to customers and re-home Elingo’s staff to provide continuity in their careers and retain the value they deliver to clients,” explains Bruce Arnold, Chief Executive Officer at Pivotal Data.
Both parties concluded an agreement whereby Pivotal Data will employ 13 Elingo staff members on a full-time basis. Jannie Pretorius, Elingo’s former COO, and Karl Reed, who served as Chief Solutions Officer, are part of the team and will assist in managing the transition. These two highly experienced ICT professionals will join Pivotal Data at executive level effective from 1 March 2020.
Welcome
“We would like to welcome all Elingo staff to Pivotal Data. Their inclusion in our rapidly growing business adds significant skills and experience to our already well-established technical, operational and executive teams,” adds Arnold.
Pivotal Data is committed to ensuring continuity of services to all Elingo customers and will assume responsibility for the continued delivery of customer support once existing Elingo customers have agreed to the change.
“Given our efforts to retain Elingo’s core technical and operational staff, customers will keep their primary point of contact. As such, we expect that it will remain business as usual. We also envisage a structured and seamless service transition over time,” continues Arnold.
Synergistically aligned
Elingo’s focus on contact centre and enterprise IP telephony services and solutions align synergistically with Pivotal Data’s core enterprise communications offerings.
“We are confident that our broad ICT offering and our ability to integrate IT and communication solutions will unlock significant opportunities for both sets of customers following the integration of Elingo’s competence into Pivotal Data.