WhatsApp Business solutions are indispensable to contact centre strategies. Launched in 2009, WhatsApp has 2 billion users and is the…
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Genesys solution unlocks advanced contact centre capabilities for Innovation Group SA.
Speech analytics: The key to contact centre evolution? Voice-based interactions dominate the contact centre industry, even in 2023. While the…
Leverage the cloud to transform your contact centre capabilities On average, businesses only replace their legacy contact centre solution every…
Call centre to contact centre: The evolution in between, and after In 1983, just 40 years ago, the term “call…
Speech analytics software in the banking and financial industry The banking and financial industry is one of the largest industries…
Connect acquires Pivotal Data and illation Double acquisition strengthens footprint in South Africa market and adds market-leading skills to Connect’s…
Contact centre trends in 2023: CX, EX and AI In recent history, the contact centre industry has seen tremendous technological…
Four contact centre CX myths In the last several years, the rise of CX as a top focus for contact…
Consider broader systemic risks when contemplating a contact centre migration By Karl Reed, Chief Solutions Officer at Pivotal Data Risk…