Vacancy: Technical Team Lead
Responsible for managing and advancing the 2nd tier engineering requests and incidents. Establishes and refines the processes, techniques, tools, and methods used by engineers, both on and offsite, to provide exceptional support and services to customers. Provides technical guidance to and supports the daily activities of the 2nd tier engineering team. Responsible for ensuring changes to all environments are well managed using a defined risk-based process to ensure minimal disruption to IT systems and business process.