Although contact centre evolution has been constant over the last four decades, the intensity does vary. At present we are in a phase of accelerated movement caused by customers adapting to a rapidly changing world. Whether pioneer or late adopter, every organisation has needed to respond.
Happily, the current generation of contact centre technology is well matched. Whether pre-integrated or programmable, the options have never been richer. The migration path from on-premise or data centre hosted infrastructure into public and private cloud options continues to be trodden by organisations of every type and size.
This white paper explores the future of the contact centre landscape and helps you re-imagine how you can empower your agents and transform your CX.
Connect are the independent communications experts who can transform how your organisation communicates – both internally and externally. We deliver solutions and services that join up employee and customer communications across platforms, across sites and across countries, in three core areas: Contact Centre Solutions, Unified Communications and Network Services. We provide simple, elegant solutions to the most complex problems. www.weconnect.tech