Download our research report: 8 trends that will shape business communications in 2022

The pandemic has forced organisations to redefine the way they interact with customers. Many of these changes have resulted in more efficient and effective ways of conducting relationships – whether that's video consultations for patients, chatbots for banking transactions, or more user-centred apps for retail customers.

Businesses can't simply go back to the old ways of doing things once the pandemic is over. They need to keep focusing on making interactions more efficient, more enjoyable, and less time-consuming – whether those interactions are online, offline, or a combination of both.

2022 is a year of unprecedented opportunity: a chance to redefine ways of working according to the needs of the people who really matter – customers and employees.

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