Karl Reed talks about how the cloud has reshaped CX solutions to deliver improved agility and flexibility.
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Contact centre trends in 2023: CX, EX and AI In recent history, the contact centre industry has seen tremendous technological…
Consider broader systemic risks when contemplating a contact centre migration By Karl Reed, Chief Solutions Officer at Pivotal Data Risk…
The burden of digital transformation often falls to the CTO’s and CIO’s of an organisation. They must balance and juggle…
First Group Management untangles communication complexity with Genesys solution
Sun International hits jackpot with cloud contact centre solution.
Rewardsco realises company strategic contact centre transformation ambitions.
AI in the contact centre: Should we believe the hype? By Karl Reed, Chief Solutions Officer at Pivotal Data Given…
For the second consecutive year, Pivotal Data was the only South African Genesys partner shortlisted for the Migration Partner of the Year
With its true pay-per-use model, Pivotal on Demand was the most cost-effective solution, without compromising on features or functionality.