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Trends driving the essentials for modern customer experiences
Download our eBook: ‘2021 Contact Centre Buyers Guide’ Download Contact us Bridging the gap between businesses and customers Download the research report: ‘The state of Customer Experience’ Download Contact us Pivotal Data lays foundation for a cloud-enabled future at King Price with Genesys Cloud King Price meet shifts in consumer engagement preferences Learn more Contact us Your business lives and dies by its customers, and your customers expect more now than ever before Give them the flexibility to engage with you on their preferred media Learn more Contact us Improve scalability and reduce costs with a pay-per-use cloud contact centre solution Benefit from a superior full-service contact centre for a fraction of the investment cost Learn more Request demo Out of office doesn’t mean out of touch. Work-from-home and still show up, regardless of location Empower your team to operate anywhere, anytime with Pivotal Voice Explore solution Request quote
Covid-19 response
Work from home solutions
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Discover how our cloud technology can accelerate your digital transformation

Future proof your contact centre

Turn your businesses customer engagement and experience into a competitive advantage. Enable better communication with various communication solutions across your entire company.

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Drive efficiencies with cloud

Connect staff and enhance collaboration with affordable cloud IP PBX software and Pivotal Teams. Seamlessly communicate from anywhere and become more productive.

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Accelerate digital transformation

Improve organisational efficiency, reduce business costs and enhance security while accelerating your business’s digital transformation with our secure and trusted cloud solutions.

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How can we help your business?  

5
Build digital proficiency

Leverage our global partnerships and industry-leading solutions to build a digitally-proficient organisation by enhancing workplace productivity and collaboration with all stakeholders.
5
Drive cost efficiency with Cloud

Digitally transforming your operation by embracing cloud computing will unlock significant financial value for your business. Cloud deployments with a trusted and experienced partner can shift your ICT spend from a capital expense to a predictable and affordable monthly operating cost.
5
Improve your business focus

As an outcomes-based solutions provider, we partner with clients to create an integrated, automated and optimised business strategy that will revolutionise customer experiences and enhance engagement.
5
Future-proof your business

Keep pace with the rapid evolution in technology development to create a nimble, agile and scalable business with instant access to the latest technologies, updated features and functionality as they are released.

How can we help your business?  

5
Build digital proficiency

Leverage our global partnerships and industry-leading solutions to build a digitally-proficient organisation by enhancing workplace productivity and collaboration with all stakeholders.
5
Drive cost efficiency with Cloud

Digitally transforming your operation by embracing cloud computing will unlock significant financial value for your business. Cloud deployments with a trusted and experienced partner can shift your ICT spend from a capital expense to a predictable and affordable monthly operating cost.
5
Improve your business focus

As an outcomes-based solutions provider, we partner with clients to create an integrated, automated and optimised business strategy that will revolutionise customer experiences and enhance engagement.
5
Future-proof your business

Keep pace with the rapid evolution in technology development to create a nimble, agile and scalable business with instant access to the latest technologies, updated features and functionality as they are released.

Our global and local partners  

  • Genesys
  • OneVault logo
  • Aheeva
  • Alphawave
  • Echo
  • Smoke CI
  • Borwood
  • Infobip
  • Qunifi
  • Converged Group
  • SiliconSky
  • Poly
  • Teraco

Our global and local partners  

Genesys
Aheeva
Echo
Borwood
CG Converged Group
Poly
OneVault logo
Alphawave
Infobip
Siliconsky
Smoke
Teraco
Microsoft
Qunifi

Latest news, views and opinions

Customer-centric thinking, digital technologies reshaping financial services
CXinFS_365x365

The future of customer experience in financial services

June 8, 2021
Customer-centric thinking, digital technologies reshaping financial services
SendSpend navigates lockdown with Pivotal Voice
365x365

SendSpend navigates lockdown with Pivotal Voice

April 23, 2021
SendSpend navigates lockdown with Pivotal Voice
Cloud solutions will address contact centre industry’s new reality
365x365

How have you adapted your digital transformation strategy in response?

February 4, 2021
Cloud solutions will address contact centre industry’s new reality
Pivotal Data lays foundation for a cloud-enabled future at King Price
King Price Insurance | Genesys Cloud

King Price meets new shifts in consumer engagement preferences

January 18, 2021
Pivotal Data lays foundation for a cloud-enabled future at King Price
Pivotal Data gives crisis counselling contact centre a lifeline
LifeLine Pivotal Voice Case Study

Pivotal Voice will help connect more Lifeline counsellors to people who require support in dealing with psychological trauma.

January 9, 2021
Pivotal Data gives crisis counselling contact centre a lifeline
Pivotal Data shortlisted in Genesys EMEA Partner Awards
Pivotal Data tops list of Genesys partners for 2018

Earning a place on the shortlist in two award categories affirm that our dedication and approach remain exemplary

November 13, 2020
Pivotal Data shortlisted in Genesys EMEA Partner Awards
Pivotal Data deploys extensible cloud for hosted contact centre
Pivotal Data deploys extensible cloud for hosted contact centre

As a cloud-centric contact centre solutions provider, uptime is a critical element of our value proposition.

October 27, 2020
Pivotal Data deploys extensible cloud for hosted contact centre
Experience Cloud now
Cloud
No licenses fees until the maintenance of your current contact centre solution expires.
October 6, 2020
Experience Cloud now
Educor cloud migration creates future-ready educator
Educor
Educor's migration to the cloud included Pivotal Voice for back-office users and Pivotal on Demand for its contact centres.
September 29, 2020
Educor cloud migration creates future-ready educator
Cloud 2020 conversation with Karl Reed
Karl
Karl Reed talks about how the cloud has reshaped CX solutions to deliver improved agility and flexibility.
September 25, 2020
Cloud 2020 conversation with Karl Reed
Pivotal Data partners with Infobip
Pivotal Data has integrated Infobip’s WhatsApp Business API and SMS solutions
Pivotal Data has integrated Infobip’s WhatsApp Business API and SMS solutions
September 25, 2020
Pivotal Data partners with Infobip
Intelligent GPS for the cloud contact centre
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The evolution of technology has allowed contact centre operators to embrace and understand data, how to leverage it, and how to recognise its value.

August 28, 2020
Intelligent GPS for the cloud contact centre
Using data analytics to enhance customer experience
AI reshaping CX in the age of digitisation

By integrating data analytics into comprehensive customer engagement solutions, businesses can convert insights into actions

August 19, 2020
Using data analytics to enhance customer experience
Covid-19 lockdown expedites Harambee’s cloud migration plans
Harambee

Harambee opted to transition from its legacy contact centre system to cloud solution to unlock additional operational and cost efficiencies….

July 10, 2020
Covid-19 lockdown expedites Harambee’s cloud migration plans
Pivotal Data enables work from home solutions
Pivotal Data enables wfh customer solutions

Pivotal Data enabled several of our customers and their staff to effectively and efficiently work from home

May 25, 2020
Pivotal Data enables work from home solutions
Pivotal Data Covid19 work-from-home license offer
pivotal data covid19 work from-home license offer

Social distancing during Covid-19 is important for you. Staying connected is important for your business! It’s been said that we’re…

April 21, 2020
Pivotal Data Covid19 work-from-home license offer
Pivotal Data commits to support Elingo customers, staff following liquidation
Elingo

Pivotal Data ensures service continuity to Elingo customers and re-home staff to provide continuity in their careers

March 14, 2020
Pivotal Data commits to support Elingo customers, staff following liquidation
Pivotal Data recognised for cloud migration excellence
Pivotal Data recognised for cloud migration excellence

Pivotal Data was recognised as a finalist in the cloud migration excellence category at the Genesys EMEA partner awards 2019….

September 27, 2019
Pivotal Data recognised for cloud migration excellence
Pivotal on Demand simplifies contact center deployments
Pivotal on Demand simplifies contact center-deployments

Pivotal on Demand enables clients to establish a superior full-service contact centre for a fraction of the investment required to…

June 19, 2019
Pivotal on Demand simplifies contact center deployments
Pivotal Data tops list as Genesys partner for 2018
Pivotal Data tops list of Genesys partners for 2018

Pivotal Data’s concerted efforts to grow Genesys within Africa, deliver world-class customer experience, and its numerous successful customer implementations were…

May 22, 2019
Pivotal Data tops list as Genesys partner for 2018
AI reshaping CX in the age of digitisation
AI reshaping CX in the age of digitisation

Digital transformation is a powerful trend that is sweeping across every sphere of business. Companies that stand idly by and…

April 24, 2019
AI reshaping CX in the age of digitisation
Pivotal Data recognised as top-tier Genesys partner
Pivotal Data recognised as top tier Genesys partner

Local integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the…

April 9, 2019
Pivotal Data recognised as top-tier Genesys partner
Transform big data into actionable insights to realise value of contact centre digitisation
Transform big data into actionable insights to realise value of contact centre digitisation

By Deon Scheepers, Customer Engagement Executive at Pivotal Data In the modern digital economy, data has become the lifeblood of…

April 1, 2019
Transform big data into actionable insights to realise value of contact centre digitisation
An incremental approach to cloud adoption ensures digital transformation success
An incremental approach to cloud adoption ensures digital transformation success

By Bruce Arnold, Chief Executive Officer at Pivotal Data As the key enabler of digital transformation, the business case for…

March 10, 2019
An incremental approach to cloud adoption ensures digital transformation success
Analytics the key that unlocks big data’s potential in contact centres
Analytics the key that unlocks big data’s potential in contact centres

By Deon Scheepers, Customer Engagement Executive at Pivotal Data Digitisation is transforming the modern consumer landscape as technology increasingly influences…

March 3, 2019
Analytics the key that unlocks big data’s potential in contact centres
African SME contact centres look to cloud to enable a CX-centric future
Analytics the key that unlocks big data’s potential in contact centres

Within Africa’s vibrant contact centre industry, the adoption of cloud-based services is on the rise as many companies across the…

August 10, 2018
African SME contact centres look to cloud to enable a CX-centric future
Cloud transformation driving contact center evolution in Africa
Cloud transformation driving contact center evolution in Africa

Kevin Le Roux, Head of Business Development at Pivotal Data Contact centre operations across the globe, including an ever-increasing number…

July 24, 2018
Cloud transformation driving contact center evolution in Africa
Pivotal Data improves contact centre CX with advanced voice authentication
Pivotal Data improves contact centre CX with advanced voice authentication

Pivotal Data, has seamlessly integrated OneVault’s voice biometric authentication solution into its contact centre solution as a value-added feature. According…

July 9, 2018
Pivotal Data improves contact centre CX with advanced voice authentication
Role of partners and technology in Integrisure’s ICT roadmap
Role of partners and technology in Integrisure’s ICT roadmap

IntegriSure is a trusted and respected provider of short-term insurance products for responsible individuals over the age of 50 and…

June 22, 2018
Role of partners and technology in Integrisure’s ICT roadmap
Improved candidate engagement makes Harambee a force for social change
Improved candidate engagement makes Harambee a force for social change

Harambee created a resilient and highly scalable multichannel contact center. The company benefits from a flexible licensing model that reduces…

April 13, 2018
Improved candidate engagement makes Harambee a force for social change
Improved candidate engagement makes Harambee a force for social change
Improved candidate engagement makes Harambee a force for social change

Harambee created a resilient and highly scalable multichannel contact center. The company benefits from a flexible licensing model that reduces…

March 9, 2018
Improved candidate engagement makes Harambee a force for social change
Pivotal Data customer gains global recognition
Pivotal Data customer gains global recognition

Harambee wins global award for innovative use of contact centre technology Harambee was recognised at the 2018 Genesys Customer Innovation…

March 5, 2018
Pivotal Data customer gains global recognition
Meeting the demands of the future workforce
Meeting the demands of the future workforce

Cloud computing will play a central role in enabling mobility and remote working By Allan Macfarlane, Chief Technology Officer at…

October 19, 2017
Meeting the demands of the future workforce
Improved Candidate Engagement Makes Harambee a Force for Social Change
Improved Candidate Engagement Makes Harambee a Force for Social Change

A Bridge to Better Opportunities South Africa has the third highest unemployment rate in the world. Thousands graduate every year,…

August 30, 2017
Improved Candidate Engagement Makes Harambee a Force for Social Change
Leverage human capital to drive innovation
Leverage human capital to drive innovation

In the prevailing technology-driven economy, many companies are choosing to invest substantially in the development and implementation of systems and…

March 9, 2017
Leverage human capital to drive innovation
BetterLife Group selects Pivotal Data to migrate contact centre to the cloud
CallCentreImage

For the BetterLife Group, a company that offers comprehensive financial solutions that include bond pre-approvals, mortgage origination, home services, and…

March 9, 2017
BetterLife Group selects Pivotal Data to migrate contact centre to the cloud
Pivotal Data is Africa’s first Polycom Hosted Voice Platinum Partner
Pivotal Data is Africas first Polycom Hosted Voice Platinum Partner header

Pivotal Data has been awarded Platinum Partner Status for Polycom’s Hosted Voice Programme – the first African company to achieve…

February 27, 2017
Pivotal Data is Africa’s first Polycom Hosted Voice Platinum Partner
Pivotal Data Mobile Application
Pivotal Data Mobile Application thumb
January 1, 2017
Pivotal Data Mobile Application

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