Enterprise Telephony

Enterprise Telephony

Gain greater control of enterprise telephony, to do more and at a lower cost.

FEATURES

Flexibility
Pivotal Data’s hosted IP PBX software seamlessly integrates in the cloud, providing the most flexible communication solution for your business, with the ability to unlock the potential of other advanced IP-based communication technologies.

As a cloud-based solution, Pivotal Data’s IP PBX solutions scale on demand to grow with your business and meet shifts in telecommunication requirements in real time. Add lines and extensions instantly with ease, seamlessly connect multiple distributed sites, even across disparate geographical locations, or port numbers easily should you move offices.

Deployment and configuration is quick and easy, with no maintenance requirements.

Redundancy and disaster recovery services are enabled as all routing and PBX intelligence sits in the cloud, ensuring your telephony services never go down.

Simplicity
The depth and breadth of Pivotal Data’s IP PBX offering and expertise ensures enterprises only need to deal with a single supplier for all their telephony implementation, support and billing requirements.

Pivotal Data maintains, manages and supports your IP PBX infrastructure with remote management, freeing internal resources to focus on the core business.

Our phone-only license gives customers the ability to have only an IP phone or conference phone on their desk, without the need for software to be installed on a computer to facilitate calls.

Feature-rich
With phone-only licenses, users gain access to a range of IP handsets that offer features such as Pickup, Hold, Disconnect and Transfer functionality.

Additional functionality available on specific handset models includes:

  • Pin Code request
  • Caller History
  • Mute
  • Speaker functionality
  • Status Change (Available or Do not disturb)
  • Directory
  • Call Lists
  • Speed Dial
  • Parking of call

Guaranteed call quality
Pivotal Data’s IP PBX solutions deliver crystal clear, high quality call clarity.
Superior audio compression and echo cancelling ensures no drop out or echo problems.

Cost effective
Negate the traditionally high CAPEX associated with the installation and maintenance costs of expensive PBX hardware system by converting enterprise telecommunications into a full OPEX model, which frees up capital for investment into other areas of the business.

Moving to an OPEX model negates the need to budget for continuous upgrades, maintenance and support, with the latest updates in technology and capabilities implemented automatically when they become available.

Save at least 50% on your enterprise’s communication costs:

  • Call other extensions within your office or remote extensions at no cost.
  • Make long distance calls for a fraction of fixed line calling costs.

Amplify performance
Pivotal Data’s advanced call routing capabilities automatically routes calls to the appropriate people to boost workforce efficiency, enhance business continuity, and improve customer engagement and satisfaction by enabling customers to always find the correct department.

The capacity to facilitate unlimited calling ensures no more busy lines, which means no more frustrated, unsatisfied customers.

Boost business by running product and service promos while customers are on hold using customisable sound recording and music features.

To explore our IP PBX solution, contact Pivotal Data on 087 310 5900.

Latest News

10.08.2018

African SME contact centres look to cloud to enable a CX-centric future

Within Africa's vibrant contact centre industry, the adoption of cloud-based services is on the rise as many companies across the continent shift from on-premise to hybrid and in-the-cloud models.READ MORE »

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