Contact centre operators require customer-centric digital solutions that adequately address the evolving expectations and preferences around customer experience and channel fragmentation, as well as the need to deliver personalised engagement through the integration of big data and analytics to drive customer loyalty and repeat business.
Success in the fast-paced and highly competitive digital economy also demands the agility to adopt emerging innovations that deliver a competitive advantage, and the nimbleness required to respond rapidly to shifting market dynamics.
Your trusted partner
Pivotal Data is an industry-leading, specialised provider of contact centre and customer experience solutions that can be deployed using cloud, on-premise or on-demand models.
We combine our market-leading technical capabilities with vast industry experience and the unrivalled skills and proficiency of our technical team to deliver the systems, processes and procedures that improve customer engagement and achieve your business’s strategic CX objectives.
Our ability to consistently deliver world-class customer engagement and contact centre implementations earned us acclaim from the global leader in customer experience and contact centre technology, Genesys.
In 2019, Pivotal Data was recognised as Genesys’ leading contact centre and cx partner in Africa and achieved Gold Partner status – the highest level within the partner program. We are also the proud recipients of the prestigious 2019 Genesys Partner of the Year award.